From last year…
I note that you haven’t responded to my first complaint, dated 31/10/2015 about the recent quality of your fruit and vegetables. This is concerning.
I did however send it to firstname.lastname@example.org so I am sending my second complaint here.
I have told you time and again that when I make my food order, I need the chicken I order to last all week, as I have salad for lunch.
Imagine my disappointment this morning, when I see that England have already lost 4 wickets, and my chicken has gone off. This means I now have to go to Morrisons at lunch. Time and money I didn’t want to have to spend. Not to mention that we have pretty much lost the test series against Pakistan now, but I don’t blame you for that.
Please can you respond to both complaints.
Thanks for contacting us.
I can understand your concern when you discovered that England had lost 4 wickets, almost as alarming as your chicken being off. I’m sorry that on this occasion both England and Sainsbury’s has let you down.
I can confirm that we haven’t received you previous email regarding your fruit and vegetables, our email address is email@example.com.
I’ve shared your email with the online manager, who’ll speak with the team to ensure this is a one off occurrence. I’ve created an evoucher for £15 to cover he cost of the chicken plus extra to cover your fruit and vegetables. The code is xxxx-xxxx-xxxx.
We appreciate he time you’ve taken and fingers crossed England’s cricket team improve their performance on the pitch.