Complaint: Sainsbury’s Avocados. Again.

[From 2018]

Hi Sainsburys

How is my favourite supermarket doing?  I hear that you had pretty good Christmas results.
Alas, your avocados have been a little disappointing on occasion recently.

Twice I have bought your dual pack of ripe avocados in recent weeks (I’m stretching the definition of recent here) and ended up being disappointed.  So disappointed that I have taken to buying avocados from Tesco.

As you may understand, now that I have moved to London, I need to prove my credentials by eating as many avocados as possible – especially on toast.  And not just any toast, but the seediest, sourdoughest, wheatgermiest toast possible.  And then grow an ironic Hitler moustache.

The first occasion, both of them were just horrid – quite yah…yucky.  I don’t know how to describe them.
The second occasion, one was good, but the other had a massive gash across it – this was face down so I couldn’t see when buying it.

I appreciate that getting avocados perfect every time is not possible, but these were pretty damn disappointing.

Oh my word.  One more thing.  On my most recent delivery, I ordered some fruit yoghurts.  I saw that they had been substituted when they arrived but I didn’t look closely – I assumed for the other type of fruit yoghurt.

But no.  Toffee.  How is toffee comparable to peach?  Also vanilla, and banana.  How do any of them come close to the fruit flavours of peach, passionfruit – and whatever your other ones are?

It makes no sense.  Surely substitute for another brand of similar flavours?

Anyway, time to go make some toast with my Tesco avocado.   #sad

Kind regards
James

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Dear James

Thanks for your recent email about the quality of our avocados of late, I’m sorry that they haven’t been up to scratch, I appreciate your need to eat so many avocados, especially as you’re living in London now.

I’ve logged your feedback with our Product Quality team so that they can work on improving our quality control for these in future.

As an apology from us I’ve popped a £5 gift card in the post for you, please allow 3-5 working days for this to arrive and a further 72 hours upon receiving it for the balance to be added.

And I’m sorry to hear about the substitutions that you received on your online order, unfortunately at Careline we are only able to handle in store and product related issues, however I have passed your feedback on to our Online Team.

We appreciate you taking the time to contact us and we hope to see you in store again soon.

Kind regards

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