Complaint: Goodbye Ocado

So last year I moved away from using Sainsbury’s for a bit, as you may have seen on my earlier complaints.  And used Ocado – until they let me down.

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Good afternoon

The number one priority for me on a food order, is that the chicken breasts last all week for my chicken salad. Or at least until Wednesday/Thursday of the week – my delivery date being Saturday.

It is why I dumped my true love, Sainsbury’s, and started flirting with yourselves. In fact, I dipped my metaphorical willy everywhere, I even tried Asda.

So imagine my sadness when I received chicken breasts this week, with a best before date of 30th May.

And the last time I had a delivery from yourselves, the chicken just had 3 days to eat it.

I am going to have to go crawl back to Sainsbury’s.

We’ve had some good times together, but you are not the one for me. Please can you also cancel my delivery pass. Though do keep your door open – we might have a little dalliance at some point as you do supply a wider range of fish.

All the best
James

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Hello James,

Thank you for your email.

Oh no! Don’t break my heart saying that I’m not the one. 🙁

I promise you that instead of crawling back to Sainsbuty’s I can make your life easier and more enjoyable.

Bearing in mind that all the fresh produce I deliver never sit on my shelves as I receive them on a daily basis, from my supplier into my warehouse and straight into your fridge, I always have a product “life” on the webshop as my colleague previously mentioned which should make shopping and planning your meals easier.

Now, if you choose to give me another chance I will teach you a trick which will make our relationship a long lasting and enjoyable one. 🙂

Having a Smart Pass membership you should take advantage of the benefits and have 2 small orders every week to make the most of our fresh produce.

With that in mind I can offer you a 3month free trial Smart Pass and a £6.99 fee after that, but if you still think that our relationship is not worth it you can cancel the membership just before those 3 months will end.

Looking forward for hearing from you if you would like to give me another chance.

Your one and only dalliance buddy. 🙂

Kind regards,

Ocado Customer Service Team

Ocado Complaint & My 425 Error

Hi Ocado

I have had a frustrating day today. Have you any idea how to fix a 425 error on an ftp server? No, neither have I.

Recently I undertook a project called Supermarket Slut. I became fed up of Sainsburys not being able to deliver chicken that lasted long enough through the week.

Chicken breasts are the one item that I require to last through the week – as they are for my salad for Monday to Friday and tend to go off. Other things being short-dated I can just about work around – as long as it isn’t everything.

Anyway, I’m digressing. So I undertook the Supermarket Slut project, as I did feel very close to Sainsburys yet repeatedly let down. We’ve had some good chats over the years, especially when it comes to my scientific endeavours. I’m not sure that they believe that I am building a teleport machine but they play along anyway.

Maybe we will have some good conversations too, but maybe we won’t, as both packs of chicken received today are only dated until Tuesday.

I am not happy.

This is the reason I stopped shopping with Sainsburys and gave all the other supermarkets a chance. Even Asda. Can you imagine?

Sainsburys actually came top in Supermarket Slut but you came a close joint second – and I like that you have a greater range of fish.

I would send you the spreadsheet but I think it’s on my work computer.

Anyway. I hope you can understand my point in between the giblets.

Regards
James

ps If you can fix my 425 error then we will be good friends.

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Hi James!

Although I’m aware of and have used FTP servers, I’m afraid fixing a 425 error is beyond me!

Oh and the teleport machine certainly intrigues…

Anyway, on to the chicken, we display a life guarantee on the webshop for all the fresh items we sell. The number displayed relates to the number of days of use you can expect, including the delivery day. Our produce comes straight from our suppliers to our warehouse and then on to you. We don’t pick from stores, which means your shopping’s never been handled by other customers, or sat on the shelf for days before it gets to you.

We’re constantly working with our suppliers behind the scenes to get this information for you and to make sure that you get the freshest produce. We hope the life guarantee will help you plan your meals and help reduce food wastage, something that we’re very conscious of.

I’d certainly like to look into this for you; if you’d be so kind as to provide the use by date and product batch code (the batch code will appear as a series of numbers and letters or a date/time stamp, I’ll be able to investigate further.

Regardless, on this occasion I’ve refunded you for the chicken breasts and you’ll receive an automated email to confirm this.

I hope this helps and if there is anything further I can assist you with, please do let me know and I’ll personally be on hand to help 🙂

Kind regards,

Imz
Ocado Customer Service Team

P.S. Although I can’t help you with the 425 error, I hope we can still be friends!

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Random picture of an old caravan because more people will click on the post.