A complaint from 2018 – I think my final unposted one! And last ever complaint to M&S.
I went to M&S for breakfast this morning, in Moorgate, for the first time in around a month.
It reminded me that I was due to complain to you – it has been on my to-do list for a few weeks. The reason it reminded me, was that I had gone in for a bacon and sausage sandwich. Alas, there was no bacon. But a sausage sandwich was sufficient.
My real problem is an earlier sausage drought. A few weeks ago I was desperate for a sausage and bacon sandwich, like I really needed one to be able to justify my existence. I turned up at the Moorgate store just before 9pm, waited over 10 minutes in the queue at the hot desk, before getting close enough to realise that there were no sausages.
However, I was invested now. I was already late for work and had no other options. So I bought a bacon sandwich, which was utterly underwhelming – two miserable slices of fairly dry bacon, in two overwhelmingly large slices of bread. It was just like eating plain bread for breakfast.
I also bought a packet of sausage rolls, to comfort myself with my disappointment. Which were nice, but I shouldn’t have had to.
Thankfully I at least managed to break my sausage drought this morning with my return appearance.
Thank you for taking the time to get in touch with us. I’m so sorry to hear of the issues you’ve been having ta breakfast in Moorgate. You wouldn’t expect a sausage shortage from us – or to have a poor quality bacon sandwich either! These are normally my go to option in the café as there’s normally a few rashers on there – but clearly we didn’t get this right on your visit.
The information you’ve given us about what was wrong has been very useful. I’ve let my colleagues in our store know, as well as the supplier, and they’ll be keeping a close eye on our Bacon sandwiches, to make sure it doesn’t happen again.
I’ve also let the food availability team know of the recent sausage drought too, and they’ll check if there’s anything we can do to improve this going forward.
As an extra apology from us, I’ve also arranged for a £4 gift card to be sent to your home address to enjoy a breakfast on us for next time! Or you can spend it however you wish.
This will arrive in the next 3-5 working days on your doorstep.
Thanks again for letting us know about this and we look forward to welcoming you back into store soon.
Have a lovely weekend ahead, James.
Retail Customer Services
Your M&S Customer Service
Clearly they were just looking after the health of their future employee.